Above.com Domain Registration Manager FAQ



Registration
  1. Select the 'Domain Registration' tab from the top menu bar.
  2. Type in your desired domain name and click the 'Go' button.
  3. If the domain is available, select your desired extensions and click the 'Add To Cart' button.
  4. If you are ready to order, place a check mark in the 'I accept the terms and conditions' box and click the 'Checkout' button.
  1. Select the 'Domain Registration' tab from the top menu bar.
  2. Type in your desired domain name and click the 'Go' button.
  3. If the domain is available, select your desired extensions and click the 'Add To Cart' button.
  4. Select the number of years from the drop down list.
  5. If you are ready to order, place a check mark in the 'I accept the terms and conditions' box and click the 'Checkout' button.
Please check the Discount Coupon page for current specials and bulk discounts or contact us for discounts on transfers or registrations over 100 domains.

You can also use the Savings Calculator tool in Portfolio Manager to see how much you can save by tranferring domains to us.
Credit Card: Visa, Mastercard and Amex.
PayPal
Wire Transfer.

To find out more information click here.
Unfortunately there is nothing we can do.
If when attempting to register a domain you see a "TM Claim" icon, this means the domain matches a Trademark Claim in the Trademark Clearinghouse database. The claims period lasts for 90 days after a new TLD's general availability launch.

For more information on the Trademark Clearinghouse, see their website:
http://trademark-clearinghouse.com/
If you are the trademark holder or are otherwise authorized to register the domain, you can click the "TM Claim" icon to view the claim details and acknowledge you understand the terms. Once this is done, a checkbox will appear, allowing you to register the domain.

Note that the trademark holder(s) listed in the claim will be notified of your registration and if they believe you are not entitled to register the domain, they may take legal action to obtain control of the domain.
  1. Select the 'Domain Registration' tab from the top menu bar.
  2. Click the 'My Domains' link in the bar below the tabs.
  3. Select the checkboxes of the domains you wish to renew.
  4. Click on the 'Renew' button at the top of the table.
  5. Choose the number of years to renew the domains for.
  6. Review the cost of the domain renewal and click the 'Submit' button.
The grace period for expired domains is 40 days.

If you do not renew before the 40 days, you will need to pay the Restore Fee on top of the renewal.
Please Note: You can only restore a domain for 30 days, any longer than this and we cannot restore this for you.
This is when your domain has expired and is in the redemption period. The reason this costs more is because registry charges more for this procedure.


Backorder
When you add a domain for backorder, our system will automatically attempt to register the domain on your behalf when it expires and becomes available again.
  1. Select the 'Domain Registration' link from the top menu.
  2. Type in your desired domain name and click the 'Search' button.
  3. If the domain is already registered and you wish to backorder it, click the 'Backorder' button.
  4. If you are ready to order, click the 'Checkout' button, place a check mark in the 'I accept the terms and conditions' box and click the 'Checkout' button.
Important: A current valid credit card on file is required to place a backorder. A preauth of $2.00 will be charged to your credit card on file for each backorder. This amount is automatically refunded, usually within a few days. Please keep your credit card details updated as all backorders will be canceled if the credit card expires.
Currently .com, .net, .org, .biz and .us domains can be backordered.
To view the pricing for backordering domains, please view the domain pricing list.


Transfer
  1. Select the 'Domain Registration' tab from the top menu bar.
  2. Click the 'My Domains' link in the bar below the tabs.
  3. Select the checkboxes of the domains you wish to change.
  4. Click the 'Push' button at the top of the table.
  5. Enter the other person's Above.com username.
  6. Click the 'Push Domain' button.
A domain transfer takes up to 5 working days.
  1. Make sure that the domain(s) to be transferred are UNLOCKED at the losing registrar.
  2. Get the EPP (Authcode) from the losing registrar for each domain to be transferred.
  3. Select the 'Domain Registration' tab from the top menu bar.
  4. Click the 'Transfer' link in the bar below the tabs.
  5. Enter your Domain followed by the Authcode in the text field, e.g.: test.com,authpass123.
  6. Select the button labeled 'Transfer'.
  1. Click on the 'Domain Registration' tab at the top of the Above.com page.
  2. Click on the 'My Domains' link in the bar below the tabs.
  3. Place a check mark beside the domain name you would like to unlock.
  4. Click the 'More…' button on top of the table.
  5. Select the 'Domain Locks' option on the left and 'Unlock' on the right hand side of the popup window.
  6. Click the 'Submit' button to save your changes.
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Domains that have been registered or transferred in will incur a 60 day lock. This is per ICANN policy and is aimed at preventing domain theft. When the 60 days has passed, the domain will be automatically changed to the client lock and then can be unlocked when needed.

Domains that are registry or registrar locked cannot be unlocked.

  1. Click on the 'Domain Registration' tab at the top of the Above.com page.
  2. Click on the 'My Domains' link on the top bar below the tabs.
  3. Place a check mark next to the domain name for which you need an EPPCode.
  4. Click the 'More…' button on top of the table.
  5. Select 'Request EPP code' and click the 'Submit' button.
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DNS
The Domain Name System (DNS) is a hierarchical distributed naming system for computers, services, or any resource connected to the Internet or a private network. It associates various information with domain names assigned to each of the participating entities. Most importantly, it translates domain names meaningful to humans into the numerical identifiers associated with networking equipment for the purpose of locating and addressing these devices worldwide.

For more information please click here
Theoretically domain names can work with only one name server we call this the primary DNS. However, imagine what happens if this DNS goes offline? There are enough examples where a domain name needed at least two name servers assigned in order to be available at any time. This back-up requirement has turned into an accepted Internet standard that prevents domain names from going offline.
  1. Log in to your Above.com Registrar Account http://domains.above.com
  2. Click My Domains on the toolbar
  3. Select the domain/s you wish to modify (click the checkbox), then click the DNS button
  4. In the Set DNS window, click Custom
  5. Enter your hosting providers' name server details in the NS1 & NS2 fields
  6. Click the Submit button. Note: DNS changes can take up to 48 hours to propagate to some DNS servers and ISPs.

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  1. Log in to your Above.com Registrar Account http://domains.above.com
  2. Click My Domains on the toolbar
  3. Click on the domain you wish to modify (click the domain name).
  4. On the Domain Details page, click the Edit DNS Records link.
  5. Add or edit appropriate DNS records on this page.
  6. Click the Submit button to save your changes.

Note: Custom DNS records are for advanced users only. We recommend using your web hosting name servers in most cases. Our support team is not able to assist you with advanced DNS records.


Verification
When contacting us, there are a number of methods on which we can verify you.
  • We can call you via a land line phone number.
  • Pay via bank wire.
Please forward us the relevant information and we will respond to your request to be verified within 1 working day.
We verify accounts in order to know whom we are working with. This reduces the likelihood of fraud and as a result keeps our cost and your price as low as possible.


Two Step Authentication
Two Step Authentication (also known as Two-factor authentication or 2FA) is an added layer of security requiring a unique code is entered whenever performing changes to domains in your account. Two Step Authentication prevents the following functions from being used without the unique code: set DNS, view/add/delete DNS records, domain Push, domain Delete, Request EPP and URL Forwarding/Redirection.
Back up codes can only be used only once. If new codes are generated, all previous codes generated will no longer work.
To install the authenticator app on multiple devices, use the Move to different phone option and scan the QR code on all devices.

If you are enabling Two Step Authentication for the first time, you can scan the setup QR code on multiple devices before continuing to the next step.


API
Using the Above.com Registrar API is free for approved applicants.
Most TLDs supported by Above.com Registrar are supported through our API. To see a list of supported TLDs, please use the Check Pricing API function.
Please submit your application for API access via the API request form.
Your API key can be found by logging into your account, clicking My Account in the top-right on the screen, then clicking the API Access Details link.

We also provide an API log in Reports -> API Log.
All API functions, code examples and error codes are documented in the Above.com Registrar API manual.


Other
Domain privacy is a service offered by a number of domain name registrars. A user buys privacy from the company, who in turn replaces the user's info in the WHOIS with the info of a forwarding service (for email and sometimes postal mail, done by a proxy server).

For more information please click here
The domain privacy service at Above.com is included in your domain registration costs.
You can currently register .accountant, .at, .audio, .bar, .be, .bid, .biz, .blackfriday, .cc, .christmas, .click, .club, .cm, .co, .co.in, .co.uk, .college, .com, .cricket, .cz, .date, .de, .design, .diet, .download, .eu, .faith, .fans, .feedback, .firm.in, .flowers, .fr, .gen.in, .gift, .help, .host, .hosting, .in, .ind.in, .info, .ink, .link, .loan, .lol, .love, .me, .me.uk, .mobi, .name, .net, .net.in, .nl, .online, .org, .org.in, .org.uk, .party, .photo, .pics, .pl, .press, .pro, .property, .racing, .rent, .rest, .review, .science, .sexy, .site, .space, .tattoo, .tech, .trade, .tv, .uk, .us, .webcam, .website, .wiki, .win, .xyz.

We are currently in the process of adding more TLDs in the coming months.
We do not offer this service.
  1. Select the 'Domain Registration' tab from the top menu bar.
  2. Click the 'My Domains' link in the bar below the tabs.
  3. Select the checkbox of the domains you wish to change.
  4. Click the 'More…' button on top of the table.
  5. Select the 'Domain Privacy' option on the left side of the popup and the 'Enable Domain Privacy' option on the right side.
  6. Click the 'Submit' button to save your settings.
As per ICANN rules, when a domain is Pushed between accounts or the domain contact details are changed, both the new and previous registrant must confirm the change by clicking the link in the confirmation email sent to them.

Note: The confirmation link in the email will expire after 14 days.
You will need to change your Name Servers to a service that allows this.
Learn how to sell your domain in the Domain Marketplace directly from the Domain Registration tab. Get Adobe Flash player
Yes, the Above Registrar user manual can be found at: http://domains.above.com/manual.html
Yes. You can make a request to be paid out funds from your Above.com account balance via PayPal or a bank transfer. To request a payout please:
  1. Log into your Above.com account.
  2. Select "My Account" link then, "Request Payout" in the "Payout Details" section.
  3. Select the payment method.
  4. Enter the amount to be paid out from the total available.
  5. Click on the "Request Payout" button.

Your payout request will then be processed at the end of the month.

Note: A minimum request of $100 is required for a payout via PayPal and a minimum request of $1,000 is required for a bank transfer.